eLogbook FAQ


Browse the glossary using this index

Special | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | ALL

Page:  1  2  (Next)
  ALL

A

An apprentice has entered an incorrect email address in the 'Soft skills and behaviour assessment' invite. How can this be correct?

The Centre Co-ordinator can edit the apprentice entries by:

  1. Clicking on the link for the Soft skills and behaviour assessment:

  2. Clicking on the 'Respondents' tab:

  3. To the right-hand side of the apprentice name click 'View':
  4. This will then display the invites, allowing the incorrect entry to be deleted by clicking the 'Delete' button:

  5. Once deleted, you can now send out a new invite:


Entry link: An apprentice has entered an incorrect email address in the 'Soft skills and behaviour assessment' invite. How can this be correct?

C

Contact Details


Switchboard: 01992 511 521


Email: eLearning@theimi.org.uk

Entry link: Contact Details

I

I am an Assessor but I can’t grade the uploaded evidence.

The ‘evidence’ that the student/apprentice uploads during the three phases can only be graded by the mentor. As an Assessor all you can grade is the certificates and evidence uploaded at the three gateways. 

Entry link: I am an Assessor but I can’t grade the uploaded evidence.

I can’t get a report for the behaviour assessment.

If you are unable to generate a report for the behaviour assessment this is usually because not all respondents have completed it. To be able to generate a report the apprentice/student, mentor and training provider must complete the assessment in full. 

Entry link: I can’t get a report for the behaviour assessment.

I don't have Centre Coordinator status

Please contact eLearning@theimi.org.uk if you need your role changing to 'Centre Coordinator'.


Thank you. 

Entry link: I don't have Centre Coordinator status

I have run out of access/redeem codes

To request more access/redeem codes for your centre please email eLearning@theimi.org.uk stating how many more codes you would like and what centre they are for.


Thank you. 

Entry link: I have run out of access/redeem codes

I’ve uploaded certificates at the gateway but they are not showing on the progress bar.

Once you have submitted a certificate at any of the gateways your Assessor/training provider will need to log in and grade it ‘100’. These should be checked and graded by your Assessor/training provider rather than your mentor.

Entry link: I’ve uploaded certificates at the gateway but they are not showing on the progress bar.

L

Level 2 Certificates

Within the ‘End Point Assessment’ section there is an area for the apprentice to upload a copy of their Level 2 Apprenticeship Framework certificate. This exempts them from Phases 1 and 2 and Gateways 1 and 2. However, if they want the opportunity to achieve an overall grade higher than a ‘pass’ they need to complete Gateway 2.

If the apprentice has completed a Level 2 VRQ (usually completed during a full-time course) this only exempts them from Phase 1 and Gateway 1. This certificate could be uploaded to the same place but it must be clearly labelled that it is only a VRQ certificate and not the full Apprenticeship certificate.

Entry link: Level 2 Certificates

Login Issues

Usernames and passwords will NOT work directly on this website. 

To gain access please login here instead:

www.theimi.org.uk

Once you have logged in to the above website, just click the 'My IMI' link in the grey banner and you will be taken to your dashboard then from here you can login to the eLogbook.

Thank you. 

Entry link: Login Issues

N

No ‘add entry’ button on the off-the-job training log

If the student/apprentice is unable to see the ‘add entry’ tab this will be because they have not been set-up in a group/garage. Please add the student/apprentice to a group and recheck. 

Entry link: No ‘add entry’ button on the off-the-job training log


Page:  1  2  (Next)
  ALL