3

After successful completion of all the courses in this category you will be able to show you have achieved these outcomes:
1. Understand key organisational structures, functions and roles within the automotive work environment
2. Understand the importance of obtaining, interpreting and using information in order to support their job role within the automotive work environment
3. Understand the importance of different types of communication within the automotive work environment
4. Understand communication requirements when carrying out vehicle repairs in the automotive work environment
5. Understand how to develop good working relationships with colleagues and customers in the automotive workplace

3.1 The motor trade

Enrolment duration 12 weeks - CPD Value 1hr

This course is about the motor trade in general, which is often much wider than people think. We cover job roles, company structures and systems.

3.2 Information and systems

Enrolment duration 12 weeks - CPD Value 30 minutes

This course is a very short section on information and systems relating to costing and time planning.

3.3 Communication

Enrolment duration 12 weeks - CPD Value 2hr

This course is about the best ways to communicate in the workplace, positive and negative methods, verbal and written methods and much more.

3.4 Documentation

Enrolment duration 12 weeks - CPD Value 1hr

This course is about documentation and the importance of keeping good records of the work we do and parts that are ordered.

3.5 Working relationships

Enrolment duration 12 weeks - CPD Value 2hr

This course is about getting on with your workmates and your boss, understanding the needs of customers, and who is responsible for what.