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MOT Annual Assessment - Technical Help

If you are having any technical difficulties, please accept our sincere apologies. We hope that the guides below will be of assistance.

Unable to view videos

If you are having trouble displaying videos, please try the advice below

Video Help

Please accept our apologies if you are experiencing issues in viewing videos in our content. We offer the following advice:

Videos perfom better on a 'desktop/laptop' machine rather than mobile devices
Please try to clear the 'cache' on your internet browser. For guidance on how to do this, please search 'How do I clear my cache?'
If you are still unable to view videos, we suggest trying a web browser like Mozilla Firefox

Certificate Help

Please accept our apologies if you are experiencing issues in retrieving your MOT Assessment Certificate. We offer the following advice:

In some instances there may be a delay in printing your certificate. If you have completed your assessment, please try the following:

Please try to refresh the MOT course page (press 'F5' or the 'reload' icon in your web browser), your certificate link should now appear
If you are still unable to see your certificate, please log out and log back in to access your certificate after 1 hour
If access to your certificate is ‘Restricted’, please ensure you access each section to ensure all relevant ‘check boxes’ are ticked.

Alternatively, if you have purchased the 'Training and Assessment' package:

If you have purchased a 'Training and Assessment' package, please note that the 3 hours of Training must be completed before your certificate can be downloaded (this does not apply if you have purchased the Assessment only)
If you have purchased a 'Training and Assessment' package, please note that all questions must be completed on each training module (with an overall mark of 70% or more) before the certificate can be printed

I'm unable to login

To log in and access your MOT Training / Assessment, please access the main IMI website. You can log in and access your purchase history here »
If you can not remember your username and password, a reminder email can be requested. This email contains your username and instruction on how to reset your details. Please note if you are already logged in this page will show an error. Recover my login informaiton »
If you are experiencing any difficulties accessing your Training/Assessment, please login here »

Need more help?

If your are unable to find a solution to an issue you are experiencing here, you can contact us on:

Tel: +44 (0) 1992 511521
Email: MOT@theimi.org.uk